Free Shipping in Canada
If your order is over $40.00 not including taxes, Motley Woollens Inc. will ship your order free of charge.
Flat rate shipping per order in Canada.
To simplify the shipping process, Motley Woollens offers flat rate shipping on all orders under $40.00 excluding taxes in Canada. Be sure to take advantage of free shipping by ordering more than one product.
Shipping within Canada (1 - 5 business days)
$15.00 per order in Western Canada - Traceable
$20.00 per order in Eastern Canada - Traceable
Free USPS Shipping to the United States
If your order is over $100.00 Motley Woollens will ship your order free of charge.
Flat rate USPS shipping per order to the United States.
To simplify the shipping process, Motley Woollens offers flat rate shipping on all orders under $100.00. Be sure to take advantage of free shipping by ordering more than one product.
Shipping to the USA (5 - 10 business days)
$20.00 per order - Traceable
Generally, there are no import or duty fees on Canadian made socks shipped to the USA. In the unlikely event that there are additional import fees, they are the responsibility of the recipient.
Flat rate Small Packet International shipping by Air per order to the United Kingdom, Ireland and Australia.
To simplify the shipping process, Motley Woollens offers flat rate shipping on all orders. Be sure to purchase a few pairs to make it worth while.
Shipping to the UK, Ireland and Australia (6 - 12 business days)
$73.00 per order - Non-Traceable. Motley Woolens is not responsible for lost packages.
Generally, there are no import or duty fees on Canadian made socks. In the unlikely event that there are additional import fees, they are the responsibility of the recipient.
When Does My Order Ship?
Motley Woollens processes most orders same day, and ships next day Sunday through Thursday, based on a 3:00 pm Mountain Standard time cut-off. Once shipped, you should receive your order within 5-10 business days. If you have any questions, please contact customer service by using our Questions or Comments link/page.
Warranty
Lifetime warranty against manufacturing defects.
If for any reason you're not satisfied with your Motley Woollens Socks, please contact us and we'll make it right.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund, exchange or in store credit.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Returns Address:
10 Alcock Street, Okotoks, Alberta, Canada, T1S 1H1
403-605-1886